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Ken Bell Operations

Operations · 25 years · United States & México

I’ve opened them. Reopened them. Fixed them. And sold them.

Fifteen minutes, no charge, to see whether this is a fit. I will not diagnose anything in fifteen minutes — that is what the Diagnostic is for. But I will tell you straight if I am not the right person.

Twenty-five years on the operating side. I built a 300-capacity venue from an empty retail unit, took over a room that could not pay its owner and closed it two weeks to rebrand and relaunch it, and was sent into other people’s broken stores with a number to hit. For eight of those years I ran the venue and fifteen rental units at the same time, in two countries — separate P&Ls, separate staff, separate tax and licensing regimes, all live in the same week, and nobody hands you a district structure for that.

Venue + 15 units, concurrent4 years of turnaround deployments5 profitable exits

The record · 2000 — 2026 Live
20002006 20132026
+30%Sales growth
2006 award
~300%Sales growth
The Big Easy
Top 15Of 100+ stores,
up from the bottom
25+Years running owner-operated businesses
4Years deployed store to store rebuilding struggling locations — then three more with the P&L in my name
5Profitable exits — a venue and four buildings
589+Guest reviews at 4.9, two countries
Portland Press HeraldMainebizKeep It Local MaineMargaritas Ben Franklin AwardAirbnb Superhost589+ guest reviews at 4.9Two managers who became owners
The pattern

Three moves, in the same order, for twenty-five years.

Find what is actually wrong.

Not what the last manager said, and not what the P&L summary implies. Where the money leaks, where the revenue is being walked past, and which of the six problems on the owner’s list is the one actually costing money.

Fix the parts that pay, in order.

Every owner already has a list. What they are paying for is sequence — what to fix this week, what to fix in ninety days, and what to leave alone because it is not costing anything. That judgement is what twenty-five years buys.

Leave people who can run it.

Get what is in one person’s head onto paper. Put numbers where opinions are. Build managers who can make the call without calling anyone — which takes longer than anybody wants and is the only thing that lasts after I leave.

Two people who worked for me went on to open a place together. They are still running it, years later. That is the part of this I am proudest of, and it is the only real test of whether the third step worked.

The record

01 / 06

2013 — 2026Concurrent operations · U.S. & México

Three businesses at once, in two countries, for eight years.

A 300-capacity music venue with a full staff in Portland, Maine. Fifteen rental units — seven short-term, eight long-term — across the United States and México. Four buildings bought, renovated and sold. Not one after another. All of it live in the same week, with separate P&Ls, separate tax and licensing regimes, and separate failure modes.

For four years I flew to Mérida almost every month to run renovations, then went back to the venue and the U.S. buildings in between. I bought in South Portland while Portland was the market everyone wanted, and in Progreso and Mérida before either was on a list. Every building ran above a ten percent cap rate while I held it — the market moves the exit price, it does not move the cap rate.

  • 2021A four-unit I converted into a five-unit. Profitable throughout, sold after three years of ownership for a large six-figure gain.
  • 2022A three-unit on long-term tenancies. The market I bought into did not develop for the first three years — I ran it above a ten percent cap anyway, on long rents alone, which is the hard way to get there. It turned the year before I sold. We were moving to México, and of everything I was already running from a distance, this was the one I chose to let go. Two and a half times the purchase price.
  • Oct 2024A four-unit run as three short-term units and one long-term tenancy — profitable in operation, and the last of the U.S. buildings. Sold at two and a half times the purchase price.
  • Jan 2026A Mérida duplex that had already paid for itself. When the market saturated and revenue softened, I sold it at twice what I paid.
At peakA 300-capacity venue
+ 15 units, 2 countries
Delivered4 sales, all profitable
2.5×, 2.5×, 2× and a six-figure gain

2000 — 2006Assistant Manager → General Manager

A multi-state restaurant group, one broken store at a time.

The assignment was repair, not caretaking: as an assistant manager I was sent into a single underperforming restaurant, given the mandate to fix and support it, and moved to the next one once it was running. Four consecutive years of that across the group, 2000 to 2004 — stores running $1.8M to $4.5M with teams of 45 to over 100, front and back of house including the kitchen. In 2004 I was given my own store as general manager and delivered the largest year-over-year sales increase in the company.

InheritedUnderperforming units
$1.8M – $4.5M
Delivered+30% sales growth
Largest in the company

2006 — 2013Owner / Operator

I took over a 140-capacity music venue that could not pay its owner.

I bought in, ran it, and it kept struggling. So I made the call to close for two weeks, rebrand, and reopen — then rebuilt the programming, the systems and the staff from there. Sales grew nearly 300% across seven years of ownership, and I built it to a six-figure owner salary. I added a cold-serve food menu with no kitchen to build it in, and the talent relationships that let a 140-cap room compete against substantially larger venues. By the end I had managers who could run every part of it without me in the building. I ran it until the lease came up in 2013.

InheritedFailing 140-capacity
venue & nightclub
Delivered~300% sales growth
over the ownership

2013 — 2014General Manager

Took a store from the bottom of the company to the top fifteen in under a year.

A $1.4M location in a family restaurant chain of just over a hundred stores, sitting near the bottom of them on revenue and carrying a $2.5M target. I was hired specifically to fix it. Thirty days in it was $13,000 better on EBITDA; inside twelve months it was a top-fifteen store.

Inherited$1.4M store, near the bottom
of just over 100
Delivered+$13,000 EBITDA in 30 days
Top 15 within the year

2015 — 2022Founder / Owner

Not a rescue. An empty flower shop I turned into a 300-capacity music venue.

Portland House of Music and Events, built from nothing at 25 Temple Street — concept, buildout, licensing, staffing, systems and programming. It became one of the city’s premier independent live-music rooms. I listed it in early 2020 to slow down. It closed seventeen months and reopened in July 2021 with most of the same team back — then sold a year later, on earnings, to a career booking agent and promoter, because I wanted it still standing in ten years.

Between opening and listing it ran at roughly double the industry-average profitability for an independent venue its size, on a team of twenty-plus. I retired the acquisition note early and bought out the minority partner from operating cash. It sold on earnings, after paying me a six-figure owner salary.

The margin came out of how the deals were written. Artists got the better end of the door — splits ran from 60/40 to 100/0 in their favour — and bar was never split with talent, not once in seven years. Guarantee exposure stayed deliberately low, so a soft night cost me a night and never cost me a quarter. On that structure the room averaged close to one sellout a week.

FoundedAn empty retail space
2015
Delivered300-capacity venue, survived COVID
Profitable sale, 2022

2022 — nowMérida

Moved to Mexico, kept operating, and taught myself to build with AI.

I relocated to Mérida in October 2022. I still own and operate a single-family rental I renovated in Progreso, on the coast — long since paid for itself, still turning a solid margin. Alongside that I spent two years writing down everything twenty-five years had taught me. In late 2024 I started turning those notes into something. I taught myself to build with AI and shipped two products with it: Buy Smart In Mexico, a 21-module due-diligence system for North Americans buying Mexican property, and STR Host Advisory, nine modules of short-term-rental buying and operating courses, a guest-communication playbook and listing evaluations.

Thirty published modules of operating systems, checklists, scorecards and industry-specific calculators. It is the same work I do inside a business, written down so somebody else can run it — which is exactly what an engagement should leave behind. Writing it out is also what convinced me I wanted to be back inside other people’s operations, not describing my own.

Still runningA single-family rental
renovated 2018, Mérida
BuiltTwo products
30 published modules
The ledger

What else is on the books.

Property

Fifteen units at once, in two countries

At the peak: seven short-term and eight long-term, run alongside a 300-capacity music venue. Acquisition, renovation, licensing, permitting, contractors, turnover and pricing across two regulatory systems. Four buildings since sold at a profit; one single-family rental still operating in Progreso.

Verified

589+ guest reviews at 4.9

Ten years hosting. Airbnb Superhost. Every other number here you take on trust or confirm with a former employer — this one anybody can check in fifteen seconds.

4.9
Built

Buy Smart In Mexico

An independent 21-module due-diligence system for U.S. and Canadian buyers of Mexican property — bilingual glossaries, closing-cost and rental calculators, worksheets and scorecards.

Built

STR Host Advisory

Nine modules of short-term-rental buying and operating courses, a guest-communication playbook, listing evaluations and a launch package. Built with Moya under Two Smart Operators.

The proof

Two managers who became owners

Two people who worked for me went on to open a place together, and they are still running it years later. Every other number here measures a business. This one measures whether the last step actually took.

I LEAVE
On the record

What the people on the other side of it said.

These were said to reporters, on the record, and every one links to the article it came from. The first five are other people — including the man who bought the business. The last is me, explaining why I sold to him.

“I’m not trying to make any changes. It serves a really important purpose in the music community in Portland. What Ken established is really great.”
Patrick Calabro Booking agent and concert promoter — the buyer of Portland House of Music, 2022 Mainebiz · 2022 ↗
“When Ken runs a place, it’s a listening room. People come to hear the bands.”
Andi Fawcett Lead singer, Doubting Gravity Portland Press Herald · 2015 ↗
“Kenny is just so down-to-earth. He’s in it with you, he wants you to do well.”
Luke Mallett The Mallett Brothers Band Portland Press Herald · 2015 ↗
“It’s one of the local-musician hot spots. And beyond local, too.”
Mike Anderson Malone Commercial Brokers — broker on the 2022 sale Mainebiz · 2022 ↗
“Ken just makes everyone, fans and musicians, feel welcome.”
Pete Kilpatrick Pete Kilpatrick Band Portland Press Herald · 2015 ↗
“My goal was to drive by in ten years and still see it be successful. That’s what Patrick offered.”
Ken Bell On choosing a buyer over a price, 2022 Mainebiz · 2022 ↗
Twenty-nine minutes, unedited Keep It Local Maine · Ep. 45 · 30 June 2021

The hosts introduced me as “a stalwart of the Maine music scene,” someone who had spent twelve years “providing a stage for hundreds of Maine musicians as well as national touring artists.”

Recorded as the venue came back from a seventeen-month closure. If you want to know how I think before you call, this is the fastest way.

589+ Verified guest reviews · 4.9 · two countries, three very different markets

“This is the 3rd time we’ve stayed… Communication is excellent — Ken is very quick to respond to any question or concern. Everything is as described, and obviously we like their place very much, because we keep coming back!”

Marti · December 2018

“I got there after dark and struggled to unlock the front gate… I texted for help and Ken responded immediately and quickly resolved the really non-issue.”

Ralph · October 2025

Two out of more than five hundred and eighty-nine, chosen because they are about the operation rather than the view — a guest on their third booking, and a problem solved after dark. The rest are public.

Ken Bell
Ken Bell · Mérida, Yucatán
The operator

I have spent my career on the operating side — not advising from the outside.

I started in restaurants and never left them entirely, but the work stopped being about restaurants a long time ago. Over twenty-five years I have been a manager, a general manager, an owner several times over, and the person the whole thing came back to.

What the businesses have in common is not the industry. They are owner-run, under ten million, and everything that matters lives in one person’s head. Restaurants and bars look like that. So do venues, so does rental property, so does almost any founder-led business at that size — and the failure modes are identical wherever you find them.

For most of the last decade I ran several businesses at once, not one after another. At the peak that meant a 300-capacity music venue with a full staff in Portland, and fifteen rental doors across two countries — seven short-term and eight long-term, in Maine and in México — separate P&Ls, separate tax and licensing regimes, separate failure modes, all live in the same week. Nobody hands you a district structure for that. You build the systems or you drown.

None of that shows up on a résumé line. It is also the closest thing there is to what an engagement actually looks like from the inside — several things wrong in different places at the same time, and one person who has to decide what gets attention first and what can wait.

I sold the venue in 2022 and moved to México full-time that October, to slow down and run the properties I already owned here. I also founded Yucatan Property Sales and Rentals, sold homes through it, and have since handed it to a friend and colleague. Then I spent two years writing down what twenty-five years had taught me — STR Host Advisory with my wife Moya, and Buy Smart In Mexico, thirty published modules of operating systems, checklists, scorecards and industry-specific calculators between them. Finishing that is what convinced me I wanted to be back inside other people’s operations rather than describing my own.

I am not a consultant who studied operations. I am an operator who was accountable for the outcome.

Based in
Mérida, Yucatán, México
Working hours
U.S. business hours
Arrangements
Remote or hybrid · on site as the engagement requires
Who I work with

My record is in hospitality. None of the work is about food.

Restaurants, bars, venues, rental property — that is where every number on this page comes from, and where you can check me. But I do not need to know your trade. I need to know where your money goes, who actually makes the decisions, and what happens when you are not there. Those three questions have the same answers in a restaurant, a plumbing company and a dental practice — and the answers are almost always where the problem is.

What a business has to look like

  • Somebody’s name is on the loan, or somebody in the room can say yes without a committee.
  • Roughly $1M to $50M in revenue. One location or fifty.
  • The work happens in a physical place, on a schedule, with hourly people.
  • Money moves every day — labour, inventory, cash, scheduling, no-shows, waste.
  • The owner is still in the building, and the building does not run right when they are not.

Where that shows up

  • Restaurants, bars, live-music venues, hotels and lodging
  • Short-term and vacation rental portfolios
  • Trades and home services — plumbing, HVAC, electrical, landscaping
  • Practices with a front desk and a schedule — dental, veterinary, therapy, clinics
  • Gyms, studios, salons, car washes, retail with more than one door

What actually transfers

  • Systems. Getting what is in one person’s head written down, and building somebody who can make the call without them.
  • Sequence. Knowing which problem to fix first, which to fix in ninety days, and which to leave alone because it is not costing anything.
  • The numbers. Labour against revenue, cost of goods, waste, pricing, scheduling against actual demand.

Where I am not the right call: businesses that live inside software. Agencies and professional-services firms billing hours. Anything with a nine-month sales cycle. Companies where operations already runs well and nobody is asking why. In those I would be guessing, and you would be paying for the education.

The first 48 hours

What I look at, in the order I look at it.

Most of what is wrong is visible by the end of the second day.

01 · Where the money leaks — and what is being left on the table

Waste, shrink, comps, over-ordering, labour scheduled against the wrong hours. Then the other side of it: the revenue the business is walking past every day because nobody has looked.

02 · Structure

Who actually owns what, as opposed to what the org chart on the wall says. In most businesses that have grown fast, responsibility landed wherever there was a willing person rather than where it belonged. That is worth an hour to map.

03 · Organisation and workflow

How the work physically moves through the building — orders, prep, service, close, handoffs between shifts. This is where a business quietly loses an hour a day and never notices.

04 · People

Where your strength is. Every operation has people carrying more than their title says, and people who would step up if anyone had ever shown them how. Both are usually invisible to the owner, and both are the cheapest fix available.

05 · The customer experience

What it is actually like to be a customer here — and whether the experience on your busiest night is the same one you are delivering on your slowest. Most owners have never sat in their own room as a guest.

06 · What still runs through you

Every decision that cannot be made without the owner in the room. That list is the ceiling on the business, and shortening it is usually the highest-value work available.

Engage

Three ways to put me to work.

I have been the operations job at every size — hourly to GM to owner. In the businesses I owned, there was nobody above me to escalate to.

Before you fly anyone anywhere

The Diagnostic — $750

Most owners do not need a consultant on site. They need someone who has run this before to look at their numbers for ninety minutes and tell them the truth.

Ninety minutes on video. We open your P&L and your schedule and go through them together, line by line. I come prepared — before we talk I go through your website, your menu or rate card, your reviews and your pricing, so we are not spending your ninety minutes on background I could have gotten myself.

Not a proposal. Not a summary of what you told me. A short document with numbers in it that you can act on whether or not you ever hire me again.

Book the diagnostic

  • You leave withThe three things costing you the most money right now, ranked, with an estimated dollar impact for each
  • ThenWhat to do about the first one, specifically enough to start Monday
  • AndWhat I would need to see in person to go further — and whether I think it is worth your money
  • If I am wrongIt cost you $750 and ninety minutes. That is the point of it: you find out whether I am useful before either of us commits to anything larger
  • Going furtherThe $750 credits in full toward a Two-Week Read booked within sixty days. Not a discount — you already paid for the work, and I would be doing it anyway as the first half of the visit
If it needs someone in the building

The Two-Week Read — $4,500

I come to you. I go through the P&L, the schedules, the invoices and the shift, and I come back with the three things costing you the most money, in the order I would fix them, with what each one is worth. Written, specific, yours to keep — whether or not you ever hire me again.

Start the conversation

  • Week oneOn site, in the building — where the money leaks and where revenue is being walked past
  • Week twoSequenced fix list, each item costed, with what I would do first and what I would leave alone
  • You getA written read you own, and a straight answer about whether you need a project, a hire, or neither
  • TravelFlights and hotel billed at cost, never more than $1,500, and agreed with you before anything is booked

Not sure yet? Fifteen minutes, no charge, to see whether this is a fit. I will not diagnose anything in fifteen minutes — that is what the Diagnostic is for. But I will tell you straight if I am not the right person. Start with fifteen minutes →

Interim & fractional

Operations leadership through a turnaround, an opening, or a transition — or ongoing part-time leadership for a business that needs the experience without a full-time executive on the books.

From $5,000 a month on a 90-day term: set on-site days each month and a weekly operations review with you. Full-time interim terms are quoted per engagement.

Associate through your firm

For boutique consulting, fractional executive and interim practices that need an operator — not an adviser — on an owner-run client. Your MSA, your non-solicit, your client relationship, your name on the work. I am comfortable being the one in the building while you hold the account.

Rates on request.

If the numbers are going the wrong way, I would like to hear about it.

Or write directly to Ken@KenBellConsulting.com. I read everything that comes in and answer it myself.

Credentials

Employment

Concurrent

Recognition & certification

Scope